Returns are accepted within 30 days of delivery for unused items in resellable condition.

We handle exchanges as returns followed by a new order to ensure accuracy and faster processing:

1. Email hello@ruggeddogcompany.com to request a return

2. Wait for approval and return instructions

3. Send the item back to us

4. Once received and inspected, we issue a refund to your original payment method

5. Place a new order for the correct item or size

Full details are available in our Returns & Exchanges Policy.

Please wait for approval and instructions before shipping anything back. Items sent without approval may be delayed or refused.

Returned items must be new, unused, clean, hair-free, odor-free, undamaged, and returned with original packaging, tags, and all components.

Items returned in used or non-resellable condition, or without original packaging or tags, may be subject to a restocking fee of up to 15%. See the Returns & Exchanges Policy for full details.

Refunds are issued to the original payment method used at checkout.

Once a return is received and approved, refunds are typically processed within 2–5 business days. Your bank or card issuer may take additional time to post the credit.

Yes. Refunds are always based on the actual price you paid at the time of purchase.

Warranty-related issues or our mistake: product price and original shipping are typically refunded, or a replacement is provided at no additional cost.

Non-warranty returns: refunds apply to the product price only. Original shipping charges are not refunded.

See the Returns & Exchanges Policy and Rugged Lifetime Warranty Policy for full details.

Not every product can realistically carry a lifetime warranty — especially toys, enrichment items, consumables, and third-party products. That doesn’t mean you’re left without support.

The Rugged Care™ Promise is our commitment to provide fair, reasonable, case-by-case support when something isn’t right — such as a product arriving defective, failing far sooner than expected, or when you simply need help.

Rugged Care™ is not a lifetime warranty and does not guarantee chew time or indestructibility. It exists to make sure good customers are treated fairly.

To request support under Rugged Care™:

1. Email hello@ruggeddogcompany.com
2. Include your order number and a brief description of the issue
3. Our team will review the situation and work with you to determine a fair resolution

In some cases, photos may be requested. Returns are not automatically required and will only be requested if necessary.

Possible outcomes may include replacement, Rugged Replacement pricing, or other reasonable solutions, depending on the situation.

1. Rugged Care™ does not replace or override our Returns & Exchanges Policy
2. Rugged Care™ does not replace or override the Rugged Lifetime Warranty where applicable.
3. If an issue qualifies for warranty coverage, warranty terms apply
4. If an issue does not qualify for warranty coverage, support may still be provided under Rugged Care™ at our discretion

For standard returns, exchanges, or refunds, please refer to our Returns & Exchanges Policy.

Our gear is built for active, high-drive dogs, but no gear is indestructible.

The Rugged No-Quit Guarantee covers legitimate product failure during responsible, real-world use — not deliberate destruction or chewing.

Our customers are at the center of everything we do. We always want the opportunity to make things right if something doesn’t work the way it should. We review situations on a case-by-case basis and aim to be fair, reasonable, and helpful whenever possible.

Select Rugged Dog Company–manufactured products are covered against material defects, stitching or craftsmanship failure, manufacturing defects, and hardware malfunction during responsible use.

Full coverage details are available in the Rugged Lifetime Warranty Policy.

Please wait for approval and instructions before shipping anything back. Items sent without approval may be delayed or refused.

In many cases, no. Warranty claims are often reviewed using photos and a brief explanation.

When approved:
- A replacement is typically sent at no additional cost
- A return is only required if specifically requested
- Refunds may be offered on a case-by-case basis

See the Rugged Lifetime Warranty Policy for full details.

Most orders ship within 1–2 business days. Standard delivery typically takes 3–5 business days after shipment.

Yes. Orders $65 or more ship free within our standard service area.

We primarily ship with UPS and USPS.

Check around your delivery area and with neighbors. If you still can’t locate it after 24 hours, email hello@ruggeddogcompany.com and we’ll help investigate.

Measure around the base of your dog’s neck where the collar sits. The measurement should be snug but allow two fingers of space. Compare to the sizing chart on the product page.

Measure the chest/girth at the widest part of the ribcage just behind the front legs. Use this as your primary sizing reference.

Breed examples are guidelines only. Measurements are always most accurate.

Small: Beagle, Boston Terrier, Cocker Spaniel, French Bulldog

Medium: Border Collie, Australian Shepherd, English Springer Spaniel, Siberian Husky

Large: Labrador Retriever, Golden Retriever, German Shepherd, Boxer, Pit Bull–type dogs

X-Large: Rottweiler, Belgian Malinois, Great Dane, Cane Corso, Mastiff-type breeds

If unsure, email hello@ruggeddogcompany.com for help.

We use heavy-duty woven webbing, reinforced stitching, and all-metal hardware in load-bearing areas. Specific material details are listed on product pages.

We curate single-ingredient, rawhide-free chews from trusted producers. Country of origin and product-specific details are listed on product pages.

We focus on ultra-durable toys designed for power chewers and destructive dogs. Our toy selection is intentionally small and curated — we prioritize materials, construction, and real-world performance over novelty. Many of the toys we carry are designed to be buy-once toys and are backed by manufacturer lifetime warranties. No toy is indestructible for every dog, but these are among the most durable options available and are chosen specifically for dogs that destroy typical toys quickly.

Yes. We always recommend supervising your dog when consuming our chews or playing with toys.

No. You can check out as a guest.

If you contact us before your order is processed, we’ll do our best to help. Once an order has reached our warehouse, changes or cancellations are no longer possible.